Solution

1) Attraction of Dell Computers customer care expansion office in 2004.
2) Resulted in over 3,000 new jobs and approximately $4 million in capital investment. Employment will grow to 4,000.
3) A cumulative overall economic impact of $764.7 million is expected.
5) Staff indicate the turnaround time for information delivery is 99% less than a manual process.
6) Website generated $5.6 million dollars in value and a 3,610% Return on Investment in just two years.